Responsible Gaming
General Principles
At King Billy Canada, online gambling is designed purely as a form of leisure and entertainment.
We recognize, however, that a small proportion of players may experience difficulties in maintaining control
over their gambling behaviour. Before you start playing, it is important to understand that casino games
should never be treated as a way to earn a regular income or to solve financial problems or debts.
We encourage all players at King Billy Casino to keep an eye on both the time and money spent on
games. If you feel that gambling is starting to impact your work, studies, relationships, health, or
general daily routines, we strongly recommend taking proactive steps such as setting Personal Limits,
using Self-Exclusion tools, and seeking support from professional organisations.
Personal Limits
To help you maintain control and enjoy King Billy Casino responsibly, we provide a Personal Limits
system within your player account. These tools allow you to define your own limits on deposits, losses,
wagers, and overall activity. You can access and adjust these settings at any time in the “Personal Limits”
section of your account.
You may lower your limits whenever you wish, and such changes will take effect immediately. Any increase
to an existing limit may be subject to a delay or additional confirmation (for example, by email) in order
to prevent impulsive decisions. If you need help setting or understanding Personal Limits, please contact
our support team at [email protected].
Deposit Limit
A Deposit Limit allows you to cap the total amount you can deposit into your King Billy Casino account
over a chosen period (day, week, or month).
Loss Limit
A Loss Limit restricts the total net amount you can lose in the casino over a set period (day, week, or month).
Please note that this is usually calculated based on your deposits, not on your total account balance.
For example, if you deposit €50 and set a Loss Limit of €10, then later win €1,000, you may still be
able to lose more than €10 from your total balance, since the limit refers to losses calculated from the
initial deposit rather than subsequent winnings. Always review how loss limits are defined in your account
before relying on them.
Wager Limit
A Wager Limit sets a maximum total amount you can stake on games during a given time frame (day, week, or month).
This can help you keep your total betting volume under control.
Cooling-Off Period
A Cooling-Off Limit allows you to temporarily pause your activity at King Billy Casino for a selected duration
(such as 1 day, 3 days, 1 week, 1 month, 3 months, or 6 months). While a Cooling-Off Period is active,
you will not be able to make deposits or receive promotional offers. However, you may still log in to check
your balance and request withdrawals. When the Cooling-Off Period ends, your account will be automatically
re-activated.
Self-Exclusion
If you feel that gambling has become problematic and you need a stronger measure than standard Personal Limits,
you can apply a Self-Exclusion Limit. Self-exclusion can be set for various durations, such as 1, 3, or 14 days;
1, 3, 6, or 9 months; 1 or 3 years; or permanently. Once self-exclusion is activated, your King Billy Casino
account will be disabled and you will stop receiving promotional materials.
Self-exclusion instructs us to take all reasonable steps to block your access to the account for the chosen period.
During an active self-exclusion, you will not be able to log in directly to request withdrawals. If you have remaining
funds on your balance, please contact our team at
[email protected] to initiate a withdrawal.
Our support staff will respond within a reasonable timeframe and guide you through the process.
Please note that an active self-exclusion does not remove verification requirements. If identity verification or
additional checks are needed to process withdrawals, these procedures will still apply. All payouts will be made
in line with King Billy Casino terms, limits, and regulatory requirements.
Self-Exclusion by Request
You may also request self-exclusion directly by contacting
[email protected] and stating that you wish to stop
gambling on the website for a specific duration or permanently. Following your request, we will take all necessary
measures to block access to your account and prevent promotional communications.
External Help and Support
If you feel that you are no longer able to control your gambling behaviour on your own, we encourage you to seek
independent professional help. The following organisations provide confidential advice, support, and resources
for people affected by problem gambling:
- Gamblers Anonymous
- GamCare
- Gambling Therapy
Visiting these services can be an important step towards understanding your gambling habits and obtaining
specialist support.
Protection of Minors
King Billy Casino only accepts players who are at least 18 years of age (or the legal gambling age in their
jurisdiction, if higher). We use various verification methods to prevent minors from registering or playing
on our website. If we determine that a player is under the legal age, access to the casino will be blocked
and the account will be closed.
Because of the open nature of the internet, we recognise that minors may still attempt to access gaming websites.
We therefore strongly encourage parents and guardians to take an active role in supervising internet use and
to consider using specialised software that limits access to gambling and other age-restricted content.
Examples of such software and services include:
- CyberPatrol
- GamBlock
- Solid Oak Software
- Net Nanny
These tools can help parents create a safer online environment and reduce the risk of underage access to
online casinos such as King Billy Casino.